Privacy Policy

Welcome to Mindcrafter Institute. We are committed to safeguarding the privacy and integrity of personal information collected through our official website and mobile applications. This Privacy Policy details our practices concerning data collection, processing, disclosure, and protection.

1. Information We Collect

• Account Information: Full name, verified email address, phone number, role (Admin / Faculty / Student), class/grade assignment, and profile credentials.
• Academic & Attendance Data: Class enrollment, attendance logs, timetable entries, quiz scores, academic test performance, fee statuses, and notes.
• Inquiries & Contact Form Submissions: Information submitted via our website contact forms, course queries, or feedback forms (name, phone, query details).
• Device & Usage Telemetry: Device type, OS version, app performance logs, and push notification tokens strictly used for authentication and service delivery.
• AI Assistant Interaction Logs: Queries submitted to our in-app academic AI study tools to provide instant academic explanations.

2. How We Use Your Information

• To deliver, maintain, and optimize educational workflows, admissions, and syllabus administration.
• To deliver automated alerts, timetable changes, homework announcements, and fee payment reminders.
• To authenticate user sessions and enforce strict role-based access controls across Admin, Faculty, and Student portals.
• To address admissions inquiries submitted through our website and offer academic guidance.
• To prevent fraud, security violations, and unauthorized platform access.

3. Information Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties.

We only disclose information to vetted service providers assisting our operations:

• Google Cloud & Firebase: Authentication, encrypted cloud databases (Firestore), storage, and Cloud Functions located in secure Google data centers.
• Institute Faculty & Management: Authorized staff members only access records directly pertaining to their enrolled students.
• Legal Compliance: If required by Indian law enforcement, statutory orders, or court mandates under the IT Act, 2000.

4. Data Security

We enforce multi-tiered security measures including HTTPS/TLS 1.3 encryption in transit, strict Firestore role-level security rules, granular token validation, and secure credential handling. While no electronic system is 100% impenetrable, we follow standard industry practices to guard against data compromise.

5. Children’s Privacy

Our services are intended for students enrolled in our primary, secondary, and higher secondary programs. For students under 18 years of age, access and data collection are managed under the authorization and consent of parents or legal guardians.

6. Your Rights Under the DPDP Act, 2023

Under Indian data protection laws, students and parents possess rights to:

• Request access to their personal records held by the institute.
• Request correction or updating of erroneous academic or profile data.
• Request account deletion and removal of personal information upon completing studies, subject to academic compliance records.
• Lodge grievances with our designated compliance representative.

7. Contact & Grievance Redressal

If you have questions, feedback, or grievance redressal requests regarding this policy: